Customer Support

 

What is Included in Support?

As mentioned earlier keeping your site fresh and up-to-date is an ongoing process. We will help you continually improve your site either through contract work or through built-in time under provided with AMC. Some typical support services are:

1. Enhancing the size of current web presence
2. Including additional tools and services
3. Working on additional Search Engine Optimization activates
4. Creating link building activities
5. Social media marketing and other active directory submissions
6. Fine tuning the current content
7. Enhancing graphics and providing plug-ins support

 

How can you avail support?

 

IT Niche provides two methods of supporting you and the needs of your website. You can contract our team by the hour spot fixes or to fill specific one-time needs, and you can utilize one of our Annual Maintenance Contracts.

 

For a detailed service offering and pricing please call one of our sales associates. We offer a support staff around the clock to service your needs, and promise turn around on support tickets within 12 hours.

 

Most support services are pre-paid services; you can sign an AMC and buy built-in service time every month at discounted prices.

 

How can I access the support?

 

You have three ways to access our support:

1. E-mail
2. Phone
3. Live chat